Update date: November 1, 2021
Effective date: November 8, 2021

 

YOUR CONSENT 

The Terms apply to products named “DiningCity 鼎食聚”, “DC Assistant”, “DC Partners” developed by Shanghai Shiju Network Technology Company Limited. We are a platform that provides mid-to-high-end catering reservation services for users (hereinafter referred to as “you”). 

By submitting your personal data to any DiningCity properties, you automatically accept that DiningCity registers and stores personal data for the specific purposes outlined below in this privacy policy. You also consent to waive the right of undertaking any action in relation to this privacy policy. 

 

INFORMATION ABOUT YOU 

When you make a reservation for a restaurant on our site, we will need to collect certain information about you such as your name, email address, phone number, and location. We do not share personal information about you with outside parties unless you made the reservation through a 3rd party website, in which case the 3rd party website will have visibility on the reservation details of your booking made through the 3rd party only to be able to provide support. 

 

INFORMATION ABOUT ALL VISITORS OF DiningCity 

• DiningCity may gather certain usage information from DiningCity, like the numbers and frequency of visitors to our website. The data is only used on the aggregate and does not include any personally identifying information. 

• DiningCity app permissions 
  - DiningCity may request location permissions in order to accurately show content in the relevant location. 
  - DiningCity may request camera and file access permission in order to let you post photos in reviews or update your user profile.
  - DiningCity may request IMEI, MAC, and read installed apps permission in order to enable payment functionality through third-party providers. For more information on data collected by payment third-party providers, please see section “Data Security” b. 

• DC Assistant app permissions 
  - DC Assistant may request location permissions to help you set up your restaurant location setting. 
  - DC Assistant may request camera and file access permission in order to let you submit restaurant, deal, or menu dish photos.  

 

USE OF COOKIES 

• DiningCity uses a technology nicknamed 'cookies'. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. They tell us how and when pages on our site are visited and by how many people; Cookies do not collect personally identifiable information, although they do identify a user's computer. We do not combine information collected through cookies with other personally identifiable information in order to detect who you are or what your screen name or e-mail address is; Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. If you do so, however, you may not be able to take full advantage of our website. The complete restaurant reservation process can, for example, only be accessed if you accept cookies. 

 

ACCURACY 

• DiningCity will, but is not obliged to, at your request or on our own initiative replenish, rectify, or erase any incomplete, inaccurate, or outdated personal data about you. 

 

DATA SECURITY 

• Personal information collected by DiningCity is stored in secure operating environments that are not available to the public.  

 

PAYMENT REQUIREMENT 

• All payments at the restaurant for reservations made by AMEX cardholders through DiningCity during Restaurant Week must be made using Maybank American Express (Amex) cards. This condition is mandatory and cannot be waived. Failure to comply with this payment requirement may result in the reservation being voided or not honored by the restaurant. 

 

HOW WE MANAGE PERSONAL INFORMATION WITH THIRD-PARTIES 

1. Authorization and consent principle: Without your consent, we will not share your personal information, unless the shared personal information is de-identified information, and the shared third party cannot re-identify the natural person subject of such information. If the third party uses the information for a purpose beyond the scope of the original authorization and consent, they need to obtain your consent again. 

2. Third-party SDKs for payment functionality: the payment function is provided to you by third-party payment companies that cooperate with us. Third-party institutions may need to collect your name, bank card type and card number, expiration date and mobile phone number, mobile IMEI identifier, mobile MAC address, and/or installed apps. Bank card number, expiry date, and mobile number are sensitive personal information. This information is necessary for payment functionality. Refusal to provide this information will cause you to be unable to use this functionality, but will not affect the normal use of other functions. The payment functionality is provided by 支付宝（中国）网络技术有限公司 and 深圳市腾讯计算机系统有限公司. The financial institutions will collect your relevant information to provide you with payment services in accordance with laws, regulations, and regulatory requirements. You can refer to each respective institution’s privacy policy for further details. 

3. Third-party SDKs for geolocation: the geolocation function provided to you by a third-party geolocation vendor that cooperates with us. We will share the GPS location with Amap so that the location results can be returned to you. GPS information is personal sensitive information, and refusal to provide it will only affect the geolocation-based features but does not affect the normal operation of other features. 

 

AREAS NOT COVERED BY THIS PRIVACY POLICY 

• Personal information that you provide through chat sessions or email exchanges are not covered by this Privacy Policy. We will protect your privacy to the best of our ability by monitoring the sessions, but please keep in mind that you control the information you disclose when you are in a public forum. You should always be careful when distributing your personal information in this manner; Moreover, it is important to be aware that this policy only applies to DiningCity and not to other companies' or organizations' websites to which we may link. 

 

AMENDMENTS 

• If we decide to change our Privacy Policy we will post any amendments on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it to other companies. 

 

USER CONTENT (REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT.) 

• DiningCity reserves the right (but has no obligation) to monitor, remove, or edit the various types of non-compliant User Content without notifying User. Any such non-compliant User Content must not be illegal, threatening, obscene, racist, defamatory, libelous, pornographic, invasive of privacy, purposely false, or otherwise injurious to third parties, any form of “spam” or advertising of other websites or services, etc. 

 

YOUR OPINION 

• DiningCity welcomes your questions and comments about our privacy policy via our email address info@diningcity.asia or support-hk@diningcity.asia (Hong Kong). 

 

STATEMENT OF POSSIBLE TRANSFEREES 

• Information we collect about you will only be used by the restaurant where you make your online reservation or may be available to the partner channel you made the booking through. For example, if you made a reservation on Ctrip’s mobile app using the DiningCity reservation form, Ctrip has visibility on this reservation information to provide support to you. If you did not use a 3rd party to make your reservation, the reservation data will only be shared with the restaurant where you made the reservation. 

• Written reviews published on DiningCity may also be visible on partner websites or 3rd party content but will always be watermarked as coming from DiningCity. At no time does the ownership of your review change. If the review is removed from DiningCity it will also be removed from other partner websites. 

 

STATEMENT OF RIGHTS OF ACCESS AND CORRECTION  

• You have the right to request access to and correction of information about you held by us. 

 

ACCOUNT REMOVAL PROCESS 

To request an account deletion, please contact us at info@diningcity.asia. Your application will be processed within 15 days of your identity verification or within the time specified by local laws and regulations. Once you have successfully logged out, we will delete or anonymize your personal information as soon as required by local laws and regulations. For rules and procedures for canceling an account, please see the “User Cancellation Guide” appendix.

 

NOTICE OF CONTACT PERSON TO REQUEST ACCESS OR CORRECTION  

• If you wish to access or correct your personal data held by us, please e-mail DiningCity, info@diningcity.asia or info@diningcity.my

 

PRIVACY POLICY STATEMENT 

Website traffic data 

• We do not collect any personally identifiable information from visitors to our website. Our service provider makes a record of your visit that shows only the Domain Name Server address part of your email address, e.g. "coolmail.com" from an e-mail address of "anon@coolmail.com", and of the pages visited. The service provider only discloses to us aggregate information about the number and types of visitors by reference to their Domain Name Server address. This information is used by us only for preparing general statistics on the usage of our website. 

 

Personal Data (Privacy) Ordinance Statement 

The information collected from you will primarily be used to facilitate reservations at restaurants made through the DiningCity platform. This can include our events such as Restaurant Week or other event formats we operate. The information is shared with the restaurant you made a reservation to be able to facilitate the reservation at the restaurant. 

Your profile will also be used to issue reward points to your account and send you marketing promotions by DiningCity itself. You can at all times opt-out of any newsletter you receive from us. 

If you made a reservation through a 3rd party, the reservation information may also be visible to the 3rd party that you made the reservation through for the purpose of providing support on the reservation you made. 

Standard messages you will receive from us include: 

• Reservation confirmation Email and/or SMS 

• Reservation change Email and/or SMS 

• Reservation cancellation Email and/or SMS 

• Reservation reminder Email and/or SMS 

• Dining experience review request Email and/or SMS. 

 

APPENDIX 1 

“User Cancellation Guide” 

Before you cancel your account, please fully read, understand, and agree to the following: 

We remind you that the cancellation of your DiningCity account will result in the termination of the provisions of our service to you. Once logged out, we will delete your personal information, and other associated data will be kept in a non-retrievable, accessible, or anonymized state. This associated data may be stored for 3 years or more per local laws and regulations. 

1. If you still wish to delete your account, please ensure the following beforehand: 

1. The accounts have no associated financial transactions pending left; 

2. There are no outstanding services provided or paid for on the account that have yet to be paid for; 

3. There are no pending disputes or complaints reported associated to this account; 

4. The account is a normal account and there are no records of the account being restricted or investigated; 

2. DiningCity reserves the right to cancel your account without your consent if your account is involved in a dispute, including but not limited to complaints, reports, litigation, arbitration, investigations by state authorities, etc. 

3. Please be sure to untie other relevant accounts before submitting your cancellation request. 

4. Once your DiningCity account is canceled, it will not be recoverable. Please back up all information and data related to your account yourself before the operation. By canceling your account, you will no longer be able to use this account and will no longer be able to retrieve any content or information related to your account, even if you re-register using the same mobile number or same identifier. 

5. The cancellation of your account does not imply an exemption or mitigation of the account holder’s conduct and related liabilities prior to the cancellation of this account.

 

Reviews 

• Reviews exist in two types: Verified and Unverified reviews. Verified reviews are reviews you make after having made a booking and being confirmed as a guest. (48 hours after the meal). These reviews count towards your membership level with reward points. Unverified reviews are reviews you can always write about a restaurant even without having booked. 

• Content: Content should be clear and factual. We recommend you to focus on the food quality, service, atmosphere/environment, and the value of your dining experience. Please refrain from posting links to other websites or promotions on other sites in your reviews. We want to keep the reviews as clean and clear as possible. Please also keep the review on-topic. 

• Removal guidelines: Reviews may be screened and removed if the review is a repost (sometimes we get multiple reposts of the same review), clearly written by staff of the restaurant, non-descript or vague, or abusive. We also don’t condone profanity in reviews. If you have a complaint the restaurant may reply to your review or may contact you if you have booked through the reservation system. DiningCity retains the final decision in interpretation and evaluation of review content. 

Support & Complaints 

• If there is something you need help with, doesn’t work properly, something went wrong during a reservation, or you’re not sure how to do something, then please contact us. We rely on your feedback to help improve our services. You can reach us on info@diningcity.asia or info@diningcity.my

• Restaurants we work with are of good standing, possess the correct qualifications and licenses, and provide the service and experience they are capable of. If something does go wrong we can mediate between the restaurant and yourself and try to help provide a satisfactory outcome if the booking was made through DiningCity or any of our events. 

Pictures 

• By uploading images to DiningCity through its website or app, you confirm that the images uploaded are your own and free of other copyrights. You also agree to provide DiningCity with a license to use the image on its website or on its affiliated domains and DiningCity’s marketing campaigns and events. 

• Pictures should be non-offensive in nature and focus on the dining experience you had. Uploading violent, pornographic, or non-compliant images according to the guidelines of the country being hosted in may result in your account being suspended. 

Liability & Conduct 

• DiningCity as an online dining guide, reservation service, and dining event organizer is not responsible for anything that might occur in the restaurant itself. (As a website we can’t control the cook or the waitress…). We can, however, contact the restaurant on your behalf if an incident has occurred and try to help you find a viable outcome. 

• DiningCity does not tolerate abusive behavior of customers towards the restaurant or our own staff. We provide the service and support we can. We expect our customers to be equally professional and reasonable. Abuse will result in being blacklisted from our events, and threats will be reported to the relevant authorities.  

Fair Use Policy 

DiningCity's reservation service and events are designed to make dining out and trying more restaurants easier. However, reservations made on the platform should be considered fair and reasonable in quantity and time. Users that make more than 10 reservations during a single dining event and have a Cancellation and No-show combined rate above 65% during the event are subject to the "fair use policy". The below behaviors are considered to be "seat squatting" meaning they are occupying seats and thereby blocking seats to be booked by other users. 
 
● Make more than 2 pending reservations with the same menu 
● Make a lot of bookings with high seat numbers at the beginning of the event and fail to complete the bookings 
● Very many reservations within a very short period of dining 
● Other types of booking behavior that makes it highly improbable that the reservations will be completed 
● Selling the reservation(s) 
● Transfer booking for special purpose 

This type of behavior through DiningCity's services is considered against fair use and will result in accounts being blocked and reservations made being canceled. Users will be contacted via phone / email and warned beforehand that their account is at risk based on their booking history. This will be evaluated on a case-by-case basis and in relation to how extreme their booking/cancellation/no-show behavior is compared to the average number of bookings per user.

DiningCity holds the final right to interpretation, explanation, and implementation of these policies. Policies are subject to change without prior notification.